ABOUT COFFEE CHAPS | COFFEE CHAPS

Terms of Service

"Products (Hardware)" refers to automated coffee brewing machines, commercial hot water dispensers, beam heaters, and associated accessories developed, manufactured, or distributed by the Company.
"Companion Software (Application)" refers to mobile applications provided by the Company to support product operation, brewing recipe configuration and transmission (via BLE, Wi-Fi, RFID/NFC, etc.), device monitoring, and firmware updates.
"User" refers to any individual or business customer who agrees to these Terms and purchases the Company’s Products or uses the companion application and related Services.

These Terms become effective once posted on the Company's official website or within the mobile application screen.
The Company reserves the right to amend these Terms in compliance with applicable consumer protection and digital commerce laws.
In the event of material modifications, the Company will announce such revisions via the website or application notice at least 7 days prior to their effective date (or 30 days prior in cases involving significant alterations affecting User rights).

The Company grants Users a non-exclusive, non-transferable, and revocable license to use the companion software solely in connection with genuine, authorized Products.
Users shall not engage in any of the following activities without prior written authorization from the Company:

Reverse-engineering, decompiling, disassembling, or modifying the application, communication protocols, or device firmware.
Installing unauthorized custom firmware or injecting arbitrary control signals that disrupt normal device operations.
Sublicensing, renting, leasing, or commercially redistributing the companion software to third parties.

Communications and data exchange between the Products and the mobile application (via Bluetooth Low Energy, Wi-Fi, RFID/NFC, etc.) may be subject to latency, disconnections, or data transfer interruptions depending on the User's mobile device specifications, operating system version, and ambient radio frequency (RF) interference.
The Company provides recommended system requirements for stable connectivity; the Company is not liable for operational failures resulting from unauthorized environments, rooted/jailbroken devices, or hardware falling below recommended specifications.

The Company may release Over-The-Air (OTA) firmware updates through the companion application to improve device performance, resolve bugs, or implement safety protocols.
Users must adhere to operational safety precautions during updates (e.g., maintaining constant power and avoiding abrupt app termination). Device damage or bricking caused by user negligence during update procedures may be subject to paid repair services.

Operating Guidelines: Users must operate high-temperature, high-pressure, and heating equipment (brewing machines, water boilers, beam heaters) in strict accordance with the installation guidelines, required electrical capacity, water pressure limits, grounding, and ventilation requirements specified in the user manual.
Warranty Coverage: The warranty period and terms for hardware repair and after-sales service follow the Company's product warranty policy and standard consumer dispute resolution regulations.
Warranty Exclusions: Free warranty repair does not apply to malfunctions caused by:

Water quality issues, including scale accumulation resulting from inadequate filtration or failure to meet specified hardness standards.
Circuit or component damage caused by unrated voltage input or improper electrical grounding.
Disassembly, modifications, or replacements performed outside official or authorized service centers.
Physical impact or thermal shock, including damage or cracking to the glass surface of beam heaters.

The Company is not liable for service interruptions caused by force majeure events, natural disasters, fires, power surges, or third-party telecommunication disruptions.
To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, or consequential damages (including loss of business profits, store operational downtime, or loss of goodwill) arising from hardware downtime, unless caused by the Company's willful misconduct or gross negligence.
Users bear full responsibility for backing up, verifying, and managing custom brewing recipe parameters entered or transferred via the companion application.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea.
Any legal disputes arising between the Company and the User regarding the Services or Products shall be submitted to the exclusive jurisdiction of the competent court of first instance in accordance with the Civil Procedure Act of Korea.

Effective Date: November 9, 2026.
Customer Support & Inquiries:
- Company Name: BSEC ELECTRONICS CO., LTD.
- Business Address: C-1004, 283 BUPYEONG-DAERO, BUPYEONG-GU, INCHEON, KOREA